Medical Assistant - Facility Onboarding Specialist
Dozee
Full-time
Remote
United States
Company Overview : Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models
Role Overview:
The Medical Assistant – Facility Onboarding Specialist is responsible for supporting the successful launch and operational readiness of new clinical facilities. This role involves frequent travel to new sites to assist with setup, staff training, process standardization, and implementation of clinical workflows and systems.The position plays a key role in ensuring smooth onboarding, compliance with clinical standards, and consistency in patient care delivery across all facilities. It is an individual contributor role that requires strong clinical experience, excellent communication skills, and adaptability to dynamic healthcare environments.
Responsibilities
- Travel to new or transitioning clinical facilities to assist with site setup and onboarding activities.
- Coordinate with internal departments (Operations, HR, IT, and Compliance) to ensure the facility is ready for patient care.
- Support implementation and testing of clinical workflows, EMR systems, and patient intake processes.
- Verify that all equipment, supplies, and clinical spaces meet company standards prior to go-live.
- Facilitate product installation and replacement by coordinating with the device installation team.
- Manage the account handover process from the sales team and drive project implementation.
- Conduct daily checks for device health, report issues, and ensure timely resolution.
- Create and implement clinical protocols aligned with facility operations.
- Train new facility staff on standard operating procedures, clinical documentation, EMR usage, and patient care workflows.
- Provide comprehensive on-the-job training for nursing staff, housekeeping, and administrative teams on product usage.
- Train staff on new product features and drive adoption across the facility.
- Conduct on-site and virtual training sessions to promote best practices and ensure policy compliance.
- Serve as a mentor and first point of contact for staff during the early operational phase of a new facility.
- Document feedback and improvement areas identified during onboarding for process refinement.
- Ensure new patients are onboarded through a tele-calling process with physicians.
- Implement and monitor alert management protocols, including acknowledgement, validation, and escalation.
- Provide short-term clinical coverage or assistance during facility ramp-up periods as needed.
- Monitor workflow efficiency and identify gaps that may impact patient care or operational readiness.
- Collaborate with leadership to implement corrective actions and optimize new site operations.
- Implement and present monthly Clinical Governance Reports to facility leadership.
- Attend weekly reviews and planning sessions with the Zonal Account Manager or Operations Lead.
- Ensure compliance with all required documentation, including activity logs and medical notes.
- Collect and report competitor insights or activities observed within assigned facilities.
- Liaise between facility teams and central operations to ensure alignment and consistent execution of onboarding plans.
- Maintain regular updates and reports on site progress, issues, and completion timelines.
- Build positive relationships with facility teams to support engagement and retention during the transition period.
- 8. Process Improvement and Standardization
- Identify opportunities to enhance onboarding efficiency, documentation, and staff training materials.
- Contribute to the development of onboarding SOPs, checklists, and evaluation tools.
- Share best practices and lessons learned from each facility to drive continuous improvement across the network.
1.Facility Onboarding and Setup
2. Account Management
3. Staff Training and Process Implementation
4. Patient Care and Monitoring
5. Clinical Operations Support
6. Reporting and Compliance
7. Coordination and Communication
Qualifications
- Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), Registered Nurse (RN), or Licensed Vocational Nurse (LVN) certification required.
- Strong clinical background in skilled nursing, long-term care, or similar clinical environments.
- Excellent communication, interpersonal, and training skills.
- Proficiency in healthcare technology, electronic health records (EHR/EMR), and remote monitoring platforms.
- Ability to work independently and collaboratively in fast-paced, changing environments.
Preferred Skills:
- xperience with remote patient monitoring systems or healthcare technology deployments.
- Knowledge of healthcare compliance, data protection, and clinical governance standards.
- Strong project management, process implementation, and cross-functional coordination abilities.
- Comfort with extensive travel, fieldwork, and hands-on operational responsibilities.
Additional Details:
- This is an individual contributor role requiring frequent regional or national travel (up to 70–75%, as per business needs).
- The role demands clinical acumen, operational readiness, and a proactive approach to onboarding and facility success.
- Opportunity to play a pivotal role in expanding the organization’s footprint and ensuring consistent, high-quality patient care across all new facilities.
About Dozee (www.dozeehealth.ai)
Vision & Mission
Save Million lives with Health AI
Dozee is India’s leading AI-Powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS). A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A "Made in India for the World" solution, Dozee has pioneered the world’s first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs.
Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries. Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours.
Videos
Dozee in News:
Bloomberg - Oct 21, 2024
News18 - Oct 26, 2024
Analytics India Magazine - Oct 29, 2024
ET HealthWorld - Sep 16, 2024
BW healthcareworld - Oct 29, 2024
- A tertiary care hospital study published in JMIR, validated Dozee’s Early Warning System (EWS), showing it identified 97% of deteriorating patients, provided alerts ~19 hours in advance, and generated 5x fewer alerts, reducing alarm fatigue and improving patient outcomes.
- A study at King George Medical University, Lucknow, and published in Frontiers in Medical Technology demonstrated that Dozee’s automation can potentially save 2.5 hours of nursing time per shift, improving workflow efficiency and allowing more focus on patient care.
- A study on remote patient monitoring in general wards published in Cureus found that 90%+ of healthcare providers reported improved care and patient safety, 74% of patients felt safer, and there was a 43% increase in time for direct patient care.
- Research by Sattva, an independent consulting firm, demonstrates Dozee's substantial impact: for every 100 Dozee-connected beds, it can save approximately 144 lives, reduce nurses’ time for vital checks by 80%, and decrease ICU average length of stay by 1.3 days.
Key Highlights
Founded : October, 2015
Founders : Mudit Dandwate, Gaurav Parchani
Headquarters : Bangalore, India | Houston, USA | Dubai, UAE
Key Investors & Backers : Prime Ventures, 3one4 Capital, YourNest Capital, Gokul Rajaram, BIRAC (Department of Biotechnology, State Bank of India, and Dinesh Mody Ventures, Temasek Foundation, Horizons Ventures
Stage : Series A+
Team Strength : 280+
Business : Providing Continuum of care with AI-powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS) for Hospitals and Home
Certifications & Accreditations :
ISO13485:2016 Certified, ISO27001:2022 Certified, CDSCO Registered, FDA510K Cleared for the flagship product Dozee Vitals Signs (VS) measurement system and SOC2 Type II Certified
Achievements
- Forbes India 30 under 30
- Forbes Asia 100 to Watch
- Times Network - India Health Awards 2024 for AI innovation in Bharat Healthcare tech
- BML Munjal Award for Business Excellence using Learning and Development
- FICCI Digital Innovation in Healthcare Award
- Anjani Mashelkar Inclusive Innovation Award Marico Innovation For India Award
Disclaimer: Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.” Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Dozee will not tolerate discrimination or harassment based on any of these characteristics
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.