Service Dispatch Supervisor

What You Will Do: 

• Direct, remotely, the activities of 10-25 service technicians and possibly 1 dispatcher, share on call duties 

• Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, visiting new and existing customers a must. 

• Meet or exceed region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory etc. 

• Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding region targets. 

• Form high performing teams and lead regional efforts to source, hire, train and develop talent. 

• Provide leadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base. 

• Analyze, develop and implement systems and process productivity enhancements. 

• Direct leadership of Service Technicians, Service Dispatcher, Warehouse personnel and administrative support. 

• Participate actively and support all initiatives such as hiring, training and mentoring service technicians to drive efficiency. 

• Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed. 

• Audit of all incoming work orders for accuracy i.e., Part numbers, Door ID’s, Signatures, Customer Forms, PO numbers and NTE. 

• Perform half day or full day ride along, evaluate work practices and safety equipment  

What You Need to Succeed:  

• A valid state driver’s license, without restrictions, is for this position. 

• A clean driving record 

• Ability to work nights and/or weekends as necessary 

• Proven track record of success 

• Ability to work in a fast paced, chaotic environment 

• Proven team builder and player 

• Strong business acumen ( Drive productivity, P&L understanding, data analysis) 

• Demonstrated communication skills 

• Excellent team and interpersonal skills 

• Strong detail orientation 

• Strong computer skills ( Microsoft applications, SAP, Spreadsheets, word processing ) 

Additional Preferred Skills and Knowledge: 

• Undergraduate degree (technical preferred, BSEE/BSME) or equivalent experience 
• Prior field sales or field service experience 
• Prior experience with high involvement work teams 
• Prior supervisory experience General: We are looking for energetic, detailed oriented people that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations.