V108 - Case Intake and Records Coordinator

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Job Description:

If you thrive in a fast-paced environment and love helping people through meaningful legal work, then the Case Intake and Records Coordinator role is for you. You’ll be the first point of contact for clients, guiding them through the early stages of their personal injury cases with care and precision. Your ability to stay organized, follow up proactively, and communicate clearly will make a real difference in their journey. This is a role for someone who enjoys solving problems, staying on top of deadlines, and being a steady, reliable presence for both clients and the legal team.

Monthly Compensation: 1,220 to 1,320 USD

Responsibilities include, but are not limited to:

• Answer high volumes of client phone calls with professionalism  

• Track deadlines, especially for document requests

• Request and organize medical records and other documents  

• Manage cases from intake through demand preparation  

• Follow up with clients and courts to ensure case progress

• Maintain and update client files in a structured, accessible manner  

Requirements:

• At least 2 years experience in personal injury law preferred  

• Ability to manage multiple cases and tasks simultaneously  

• Spanish language skills preferred but not required 

Key Skills:

• Case management from intake to demand  

• Document handling and organization  

• Deadline tracking and follow-up  

• High-volume phone communication  

• Client service and support  

• Detail-oriented and focused  

• Resourceful and persistent -“No” is not an answer  

• Self-starter who works independently  

• Personable and empathetic communicator  

• Strong customer service mindset  

Software:

• CRM: Case Status  

• VOIP: Vonage  

Work Shift:

Languages:

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.