Virtual Chat Support
Brook Services
Part-time
Remote
$29.99 - $39.99 USD hourly
Virtual Chat Support Representative – Remote
Company: Brooks Services
Employment Type: Full-Time/Part-Time (Remote)
Job Overview:
Brooks Services is seeking a professional and customer-focused Virtual Chat Support Representative to join our remote team. In this role, you will assist customers through live chat, providing timely, accurate, and friendly support. This is a non-phone position ideal for individuals with strong typing skills, excellent communication abilities, and a commitment to delivering high-quality service.
Key Responsibilities:
Company: Brooks Services
Employment Type: Full-Time/Part-Time (Remote)
Job Overview:
Brooks Services is seeking a professional and customer-focused Virtual Chat Support Representative to join our remote team. In this role, you will assist customers through live chat, providing timely, accurate, and friendly support. This is a non-phone position ideal for individuals with strong typing skills, excellent communication abilities, and a commitment to delivering high-quality service.
Key Responsibilities:
- Respond to customer inquiries through live chat and messaging platforms
- Provide clear and accurate information about Brooks Services’ products, services, and policies
- Assist customers with account questions, troubleshooting, and general support
- Document customer interactions and update records in our CRM system
- Escalate issues requiring advanced support to the appropriate departments
- Maintain professionalism and adhere to Brooks Services’ communication standards
- Manage multiple chats simultaneously while ensuring attention to detail
- Deliver excellent customer experiences and help maintain high satisfaction scores
- High school diploma or equivalent
- Prior chat support or customer service experience preferred
- Strong written communication and grammar skills
- Fast and accurate typing abilities
- Ability to multitask and work efficiently in a remote environment
- Familiarity with chat or helpdesk platforms (e.g., Zendesk, Freshdesk, Intercom) is a plus
- Problem-solving mindset and ability to remain patient and professional
- Fully remote position
- Competitive pay
- Flexible scheduling options
- Paid training
- Opportunity to grow within Brooks Services
- Supportive and collaborative virtual work environment