Buxton by Audiense is seeking a proactive, results-driven Customer Success Manager (CSM) to help customers maximize value from our analytics and software solutions. This role is about execution, impact, and ownership, you anticipate challenges, tackle them head-on, and drive measurable outcomes.
You’ll own a portfolio of customers, ensuring adoption, retention, and growth while acting as a strategic advisor. This isn’t a passive role; we need someone with a bias toward action, who thrives in fast-paced environments, solves problems with urgency, and continuously seeks improvement.
Key Responsibilities
- Onboarding and Adoption - Ensure customers fully onboarded and enabled to leverage Buxton’s platform to achieve business their business objectives.
- Retention & Expansion - Monitor engagement, proactively mitigate churn risks, identify and execute upsell opportunities.
- Strategic Customer Engagement - Build strong relationships with key customer stakeholders, providing insights and actionable recommendations.
- Problem Solving & Execution - Own challenges, streamline workflows, and deliver fast, tangible results.
- Cross-Functional Collaboration - Partner with Analytics, Product, and Support teams to improve the customer experience and inform product evolution.
- Commercial Mindset - Negotiate, creating renewal agreements and identifying, vetting, and closing upsell opportunities.
What We’re Looking For
- At least 4 years of experience in customer success or strategic account management in the SaaS Industry.
- Bias toward action - proactive, solution-oriented, and accountable.
- Strong analytical mindset - able to assess customer needs and drive meaningful improvements.
- Excellent communication skills - persuasive, strategic, and clear.
- Proficiency in Microsoft Suite (especially Excel); experience with CRMs (Salesforce preferred), experience with a customer success platform (CSPs like ChurnZero) and analytics tools are a must.
Expectations for Success
Within the first few weeks, you will:
- Engage with your customers and assess their current use of the platform.
- Identify risks and opportunities, then execute a plan to drive adoption and retention.
- Deliver immediate, measurable impact by optimizing engagement and reducing churn.
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If you’re looking for a high-ownership role where you can move fast, drive impact, and create real change, let’s talk!